{"id":37206,"date":"2025-08-12T13:12:25","date_gmt":"2025-08-12T11:12:25","guid":{"rendered":"https:\/\/www.cosmolife.it\/terms-of-sale\/"},"modified":"2026-03-26T16:43:17","modified_gmt":"2026-03-26T14:43:17","slug":"terms-of-sale","status":"publish","type":"page","link":"https:\/\/www.cosmolife.it\/en\/terms-of-sale\/","title":{"rendered":"Terms of sale"},"content":{"rendered":"\n<h1 id=\"wd-611bb9d8\" class=\"wp-block-wd-title title page-heading\">Terms of sale<\/h1>\n\n<h3 id=\"wd-ef17f279\" class=\"wp-block-wd-title title page-subheading\">Validity<\/h3>\n\n<p id=\"wd-37f8c859\" class=\"wp-block-wd-paragraph bottom-indent\">The contractual relationship between the customer and Cosmo Life Srl is governed by these conditions, as they appear at the time of ordering. Any exceptions require our written consent. <\/p>\n\n<h3 id=\"wd-4a0a0112\" class=\"wp-block-wd-title title page-subheading\">Applicable law<\/h3>\n\n<p id=\"wd-9705b9ee\" class=\"wp-block-wd-paragraph bottom-indent\">Europe:<br\/>Any legal relationship between Cosmo Life Srl, Caldaro, and the customer is governed by the laws of the Republic of Italy. Place of jurisdiction: Bolzano.<\/p>\n\n<p id=\"wd-3b2b4291\" class=\"wp-block-wd-paragraph\">Our prices are in euros and include VAT in force, plus shipping costs. We reserve the right to make errors, typographical errors, and technical and price changes. The prices indicated at the time of ordering apply. Any discounts are valid only if they were indicated on our website at the time of ordering.   <\/p>\n\n<h3 id=\"wd-522bcfd0\" class=\"wp-block-wd-title title page-subheading\">Delivery<\/h3>\n\n<p id=\"wd-72e35f8e\" class=\"wp-block-wd-paragraph bottom-indent\">Unless otherwise agreed, delivery will be made to the address specified by the customer. We will process your order as quickly as possible. We will also inform you of the exact and binding expected delivery date. The requested products will be delivered via courier. Shipping costs and any customs duties are the customer&#8217;s responsibility; therefore, please always consider the cost\/shipping ratio! You will generally receive the goods within one week; if individual items are not available after this time, we reserve the right to partially withdraw from the contract. If the amount due has already been paid, we will of course refund it. The ordered goods, which are available for delivery, will be shipped.       <\/p>\n\n<p id=\"wd-37ddb4b7\" class=\"wp-block-wd-paragraph\">The availability of the goods indicated on our online shop is not guaranteed.<\/p>\n\n<h3 id=\"wd-ededf636\" class=\"wp-block-wd-title title page-subheading\">Warranty conditions<\/h3>\n\n<p id=\"wd-de7d0d58\" class=\"wp-block-wd-paragraph bottom-indent\">The warranty conditions take effect on the order date of the invoiced amount. Unless otherwise specified, the manufacturer&#8217;s standard commercial warranties apply. For warranties that can only be redeemed abroad, we will cover the full cost of the exchange.  <\/p>\n\n<h3 id=\"wd-20d74a7a\" class=\"wp-block-wd-title title page-subheading\">Responsibility<\/h3>\n\n<p id=\"wd-7fcf35f1\" class=\"wp-block-wd-paragraph bottom-indent\">Biosa Italy &#8211; Cosmo Life Srl is subject to current legislation.<br\/>Information such as product data is general information that, with regard to its relationship to health, should not be considered a substitute for individual therapy or consultation with a physician or general practitioner. Customers are required to personally test the products we offer based on their own needs. None of the products we offer can be considered a drug (with the exception of freely marketable pharmaceutical products). We assume no liability for damage resulting from improper use.<br\/>Of course, individual tolerance of each product cannot be guaranteed.   <\/p>\n\n<h3 id=\"wd-cfd64a63\" class=\"wp-block-wd-title title page-subheading\">Minimum order value<\/h3>\n\n<p id=\"wd-a1985201\" class=\"wp-block-wd-paragraph bottom-indent\">The minimum order value is \u20ac49.00<\/p>\n\n<h3 id=\"wd-11d9cf22\" class=\"wp-block-wd-title title page-subheading\">Delivery of goods and damage during transport<\/h3>\n\n<p id=\"wd-7c88cee6\" class=\"wp-block-wd-paragraph bottom-indent\">The recipient is responsible for checking that the delivery is complete and accurate. In the event of any damage during transportation (please file a complaint with the courier immediately), or if the shipment is defective or incomplete, please notify us immediately (email <a href=\"mailto:info@biosa.it\">info@cosmolife.it<\/a>, fax +39-0471-966158) and return the products in their original packaging, duly stamped, along with a declaration or description of the damage. Food items that, despite our inspection, are sent out of date are considered defective and are subject to these conditions. In all such cases, we will, of course, cover the related costs and immediately arrange for a replacement shipment or repair the defects. We assume no liability for damage resulting from improper use of the products.      <\/p>\n\n<h3 id=\"wd-a79a26f9\" class=\"wp-block-wd-title title page-subheading\">Product presentation on the Internet<\/h3>\n\n<p id=\"wd-8aace55d\" class=\"wp-block-wd-paragraph bottom-indent\">We strive to ensure the accuracy of the information. However, the colors in the illustrations may differ from those of the actual items. The actual representation depends on the settings and the various types of hardware.  <\/p>\n\n<h3 id=\"wd-01368e08\" class=\"wp-block-wd-title title page-subheading\">Retention of title<\/h3>\n\n<p id=\"wd-86fd64dd\" class=\"wp-block-wd-paragraph bottom-indent\">The delivered goods remain our property until paid for in full.<\/p>\n\n<h1 id=\"wd-d9b14df2\" class=\"wp-block-wd-title title\">Right of withdrawal<\/h1>\n\n<p id=\"wd-cd791940\" class=\"wp-block-wd-paragraph\">Pursuant to Articles 52 et seq. of Legislative Decree 206\/2005 (Consumer Code), the customer has the right to withdraw from the contract, without giving any reasons, within 14 days. <\/p>\n\n<div id=\"wd-c6b8c6d0\" class=\"wp-block-wd-divider wd-style-line\"\/>\n\n<h2 id=\"wd-a6e9b29a\" class=\"wp-block-wd-title title\">Withdrawal period<\/h2>\n\n<p id=\"wd-64213d5f\" class=\"wp-block-wd-paragraph\">The withdrawal period ends after 14 days:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>from the day the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the goods;<\/li>\n\n\n\n<li>in the case of multiple goods ordered in one order and delivered separately, from the day the customer acquires physical possession of the last good.<\/li>\n<\/ul>\n\n<div id=\"wd-52d5a8d9\" class=\"wp-block-wd-divider wd-style-line\"\/>\n\n<h2 id=\"wd-9ed54a46\" class=\"wp-block-wd-title title\">Methods of exercising the right of withdrawal<\/h2>\n\n<p id=\"wd-0e1bef11\" class=\"wp-block-wd-paragraph\">To exercise the right of withdrawal, the customer must inform the seller of his or her decision by an explicit statement (e.g., by e-mail).<\/p>\n\n<p id=\"wd-601227db\" class=\"wp-block-wd-paragraph\"><strong>Seller&#8217;s data:<\/strong><br\/>Cosmo Life S.r.l.<br\/>Via Europa 13<br\/>I-39052 Caldaro (BZ) &#8211; Italy<br\/>Tel.: +39 0471 964096<br\/>E-mail: <a>info@cosmolife.it<\/a><\/p>\n\n<p id=\"wd-69884641\" class=\"wp-block-wd-paragraph\">The customer may use the model withdrawal form below, but it is not mandatory.<\/p>\n\n<p id=\"wd-99a3248f\" class=\"wp-block-wd-paragraph\">To comply with the withdrawal period, it is sufficient for the notice to be sent before the expiration of the 14-day period.<\/p>\n\n<div id=\"wd-784f1e30\" class=\"wp-block-wd-divider wd-style-line\"\/>\n\n<h2 id=\"wd-b8b8a084\" class=\"wp-block-wd-title title\">Effects of withdrawal<\/h2>\n\n<p id=\"wd-5e59456a\" class=\"wp-block-wd-paragraph\">In the event of withdrawal, all payments made by the customer will be refunded, including standard delivery costs (except for additional costs resulting from choosing a delivery method other than the least expensive standard delivery method offered).<\/p>\n\n<p id=\"wd-1d853f7d\" class=\"wp-block-wd-paragraph\">The refund will be made without undue delay and in any case within 14 days from the day the seller was informed of the decision to withdraw from the contract.<\/p>\n\n<p id=\"wd-7e85d304\" class=\"wp-block-wd-paragraph\">Refunds will be made using the same payment method used for the initial purchase, unless otherwise expressly agreed. In any case, no additional fees will be charged. <\/p>\n\n<p id=\"wd-a4857b54\" class=\"wp-block-wd-paragraph\">The seller reserves the right to suspend the refund until receipt of the goods or until the customer demonstrates that he\/she has returned the goods, whichever is earlier.<\/p>\n\n<div id=\"wd-8b47608c\" class=\"wp-block-wd-divider wd-style-line\"\/>\n\n<h2 id=\"wd-c28539d3\" class=\"wp-block-wd-title title\">Return of assets<\/h2>\n\n<p id=\"wd-4f54b9fd\" class=\"wp-block-wd-paragraph\">The customer is required to return or deliver the goods to:<\/p>\n\n<p id=\"wd-e0cefc0b\" class=\"wp-block-wd-paragraph\"><strong>Cosmo Life S.r.l.<\/strong><br\/>Via Europa 13<br\/>I-39052 Caldaro (BZ) &#8211; Italy<\/p>\n\n<p id=\"wd-98178246\" class=\"wp-block-wd-paragraph\">without undue delay and in any case within 14 days from the day on which he communicated the withdrawal. The deadline is met if the goods are returned before the expiration of the 14-day period. <\/p>\n\n<p id=\"wd-48560476\" class=\"wp-block-wd-paragraph\"><strong>Return Costs:<\/strong><br\/>The direct costs of returning goods are the responsibility of the customer.<\/p>\n\n<p id=\"wd-640381e9\" class=\"wp-block-wd-paragraph\">The customer is responsible only for the decrease in the value of the goods resulting from use other than that necessary to establish the nature, characteristics and operation of the goods.<\/p>\n\n<div id=\"wd-40124051\" class=\"wp-block-wd-divider wd-style-line\"\/>\n\n<h2 id=\"wd-0d3536ff\" class=\"wp-block-wd-title title\">Exclusions from the right of withdrawal<\/h2>\n\n<p id=\"wd-667c489f\" class=\"wp-block-wd-paragraph\">The right of withdrawal is excluded in the cases provided for in Article 59 of the Consumer Code, in particular for: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Custom-made or clearly customized goods;<\/li>\n\n\n\n<li>assets that are likely to deteriorate or expire quickly;<\/li>\n\n\n\n<li>sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery.<\/li>\n<\/ul>\n\n<div id=\"wd-6b4f4ccb\" class=\"wp-block-wd-divider wd-style-line\"\/>\n\n<h1 id=\"wd-2c1f8d26\" class=\"wp-block-wd-title title\">Termination type form<\/h1>\n\n<p id=\"wd-4433a33a\" class=\"wp-block-wd-paragraph\">(Complete and submit this form only if you wish to withdraw from the contract)<\/p>\n\n<p id=\"wd-39276b1d\" class=\"wp-block-wd-paragraph\">Recipient:<br\/>Cosmo Life S.r.l.<br\/>Via Europa 13<br\/>I-39052 Caldaro (BZ) &#8211; Italy<br\/>E-mail: <a>info@cosmolife.it<\/a><\/p>\n\n<p id=\"wd-e647a785\" class=\"wp-block-wd-paragraph\">I hereby give notice of withdrawal from my contract of sale of the following goods:<\/p>\n\n<p id=\"wd-e42335fb\" class=\"wp-block-wd-paragraph\">Order No.:<br\/>Ordered on \/ received on:<br\/>Customer&#8217;s full name:<br\/>Customer&#8217;s address:<br\/>Date:<\/p>\n\n<h3 id=\"wd-a7cfdc86\" class=\"wp-block-wd-title title page-subheading\">General<\/h3>\n\n<p id=\"wd-116a5952\" class=\"wp-block-wd-paragraph bottom-indent\">We reserve the right not to be liable for errors (e.g., typos on the price list) or delivery delays due to force majeure or other causes. We are, of course, committed to avoiding any errors and, secondly, to remedying any misunderstandings as far as possible. <\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-37206","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cosmolife.it\/en\/wp-json\/wp\/v2\/pages\/37206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cosmolife.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cosmolife.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cosmolife.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cosmolife.it\/en\/wp-json\/wp\/v2\/comments?post=37206"}],"version-history":[{"count":3,"href":"https:\/\/www.cosmolife.it\/en\/wp-json\/wp\/v2\/pages\/37206\/revisions"}],"predecessor-version":[{"id":38125,"href":"https:\/\/www.cosmolife.it\/en\/wp-json\/wp\/v2\/pages\/37206\/revisions\/38125"}],"wp:attachment":[{"href":"https:\/\/www.cosmolife.it\/en\/wp-json\/wp\/v2\/media?parent=37206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}