Sales Terms

Validity

The contractual relationship between the customer and Cosmo Life Srl is governed by these conditions, as they appear at the time of ordering. Any exceptions require our written consent.

Applicable law

Europe:
Any legal relationship between Cosmo Life Srl, Caldaro and the customer is governed by the legislation of the Italian Republic - Competent court: Bolzano

Our prices are in euros and include VAT in force, plus shipping costs. We reserve the right to make errors, typographical errors, and technical and price changes. The prices indicated at the time of ordering apply. Any discounts are valid only if they were indicated on our website at the time of ordering.

Delivery

Unless otherwise agreed, delivery will be made to the address specified by the customer. We will process your order as quickly as possible. We will also inform you of the exact and binding expected delivery date. The requested products will be delivered via courier. Shipping costs and any customs duties are the customer's responsibility; therefore, please always consider the cost/shipping ratio! You will generally receive the goods within one week; if individual items are not available after this time, we reserve the right to partially withdraw from the contract. If the amount due has already been paid, we will of course refund it. The ordered goods, which are available for delivery, will be shipped.

The availability of the goods indicated on our online shop is not guaranteed.

Warranty conditions

The warranty conditions take effect on the order date of the invoiced amount. Unless otherwise specified, the manufacturer's standard commercial warranties apply. For warranties that can only be redeemed abroad, we will cover the full cost of the exchange.

Responsibility

Biosa Italy - Cosmo Life Srl complies with current legislation.
Information such as product data is general information that, with regard to its relevance to health, should not be considered a substitute for individual therapy or consultation with a doctor or physician. The customer is responsible for personally testing the products we offer based on their own needs. None of the products we offer can be considered a medicine (with the exception of freely marketable pharmaceutical products). We assume no liability for damages resulting from improper use.
Obviously, it is not possible to guarantee individual tolerance for each product.

Minimum order value

The minimum order value is €49,00

Delivery of goods and damage during transport

The recipient is required to check that the delivery is complete and accurate. In the event of any damage during transport (please file a complaint with the courier immediately), or if the shipment is defective or incomplete, please notify us immediately (email info@cosmolife.it, fax +39-0471-966158) and return the products to us in their original packaging, duly stamped, along with a declaration or description of the damage. Food items that, despite our inspections, are sent out of date are considered defective and are subject to these conditions. Naturally, in all such cases, we will cover the related costs and immediately arrange for a replacement shipment or repair the defects. We assume no liability for damage resulting from improper use of the products.

Product presentation on the Internet

We strive to ensure the accuracy of the information. However, the colors in the illustrations may differ from those of the actual items. The actual representation depends on the settings and the various types of hardware.

Retention of title

The delivered goods remain our property until paid for in full.

Right of withdrawal

Pursuant to Articles 52 et seq. of Legislative Decree 206/2005 (Consumer Code), the customer has the right to withdraw from the contract, without stating any reasons, within 14 days.

Withdrawal period

The withdrawal period ends after 14 days:

• from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the goods;
• in the case of multiple goods ordered in a single order and delivered separately, from the day on which the customer acquires physical possession of the last good.

Procedure for exercising the right of withdrawal

To exercise the right of withdrawal, the customer must inform the seller of his decision by means of an explicit declaration (for example by e-mail).

Seller details:
Cosmo Life Srl
Via Europe 13
I-39052 Caldaro (BZ) – Italy
Phone: + 39 0471 964096
Email: info@cosmolife.it

The customer can use the standard withdrawal form below, but it is not mandatory.

To comply with the withdrawal deadline, it is sufficient that the communication is sent before the 14-day period expires.

Effects of withdrawal

In the event of withdrawal, all payments made by the customer will be refunded, including standard delivery costs (with the exception of additional costs resulting from the choice of a delivery method other than the least expensive standard one offered).

The refund will be made without undue delay and in any case within 14 days from the day on which the seller was informed of the decision to withdraw from the contract.

The refund will be made using the same payment method used for the initial purchase, unless otherwise expressly agreed. In any case, no additional fees will be charged.

The seller reserves the right to withhold the refund until the goods are received or until the customer demonstrates that they have returned the goods, whichever is earlier.

Return of goods

The customer is required to return or deliver the goods to:

Cosmo Life Srl
Via Europe 13
I-39052 Caldaro (BZ) – Italy

without undue delay and in any case within 14 days from the day on which you communicated the withdrawal. The deadline is met if the goods are returned before the 14-day period expires.

Return costs:
The direct costs of returning the goods are borne by the customer.

The customer is solely responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the cases provided for by art. 59 of the Consumer Code, in particular for:

• goods made to measure or clearly personalized;
• goods that are liable to deteriorate or expire rapidly;
• sealed goods that are not suitable for return for hygiene or health protection reasons and which have been opened after delivery.

Standard withdrawal form

(Fill out and submit this form only if you wish to withdraw from the contract)

destinatario:
Cosmo Life Srl
Via Europe 13
I-39052 Caldaro (BZ) – Italy
Email: info@cosmolife.it

I hereby notify you that I withdraw from my contract of sale of the following goods:

Order No.:
Ordered on / received on:
Customer's name and surname:
Customer address:
Order date:

General

We reserve the right not to be liable for errors (e.g., typos on the price list) or delivery delays due to force majeure or other causes. We are, of course, committed to avoiding any errors and, secondly, to remedying any misunderstandings as far as possible.